Thank you for choosing to be part of our community at The 11+ English Club ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this policy or our practices relating to your personal information, please contact us at [email protected].
When you visit our website www.elevenplusenglishclub.co.uk and use our services, you trust us with your personal information. We take your privacy very seriously. This privacy policy explains, as clearly as possible, what information we collect, how we use it, and what rights you have in relation to it.
If there are any terms in this privacy policy that you do not agree with, please discontinue use of our website and services.
This privacy policy applies to all information collected through our website and any related services, sales, marketing, or events (referred to collectively as the "Services").
1. What information do we collect?
We collect personal information that you voluntarily provide to us when you:
Register on the website
Express an interest in obtaining information about us or our services
Participate in activities on the Services
Contact us directly
The personal information we collect depends on the context of your interactions with us, the choices you make, and the features you use.
Personal information provided by you
This may include names, email addresses, usernames, passwords, and similar information.
Payment data
We collect data necessary to process payments if you make purchases, such as payment instrument details and associated security codes. All payment data is stored by our payment processor. Please review the payment processor’s privacy policy for further information.
2. How do we use your information?
We use personal information collected via our Services for the following purposes, relying on legitimate business interests, contractual necessity, consent, or legal obligations as appropriate:
To facilitate account creation and log-in processes
To send marketing and promotional communications, where consent has been given
To send administrative information
To post testimonials, where consent has been given
To request feedback
3. Will your information be shared with anyone?
We do not share your personal details with third parties.
Information is only shared where required to comply with the law, provide services, protect rights, fulfil business obligations, or where you have given consent.
4. Do we use cookies and other tracking technologies?
Yes. We use cookies and similar tracking technologies, such as web beacons and pixels, to access or store information and improve user experience.
5. Do we collect information from minors?
We may collect limited information about your child, such as their name, age, and school year group, when you purchase a service from us.
By registering for the Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and consent to their use of the Services.
6. How long do we keep your information?
Personal information is retained for up to one year after the service has ended.
Payment records are retained for up to seven years to meet accounting and legal requirements.
7. How do we keep your information safe?
We have implemented appropriate technical and organisational security measures to protect your personal information.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Access to personal information is restricted to owners and contractual employees of The 11+ English Club only.
8. What are your privacy rights?
You may review, change, or terminate your account at any time.
9. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At present, we do not respond to DNT browser signals.
10. Do we make updates to this policy?
Yes. This policy may be updated from time to time to remain compliant with relevant laws. The updated version will be effective once published on the website.
11. How can you contact us about this policy?
If you have any questions or comments about this policy, please contact us at [email protected].
12. How can you review, update, or delete your data?
Depending on applicable law, you may have the right to request access to, update, or delete the personal information we hold about you.
Requests should be made by emailing [email protected].
Additional Information
Cookies
A cookie is a small data file stored on your device. Cookies help us improve our services and your experience on our website.
Log files
We collect information that your browser sends whenever you visit our website. This may include your IP address, browser type and version, pages visited, time and date of visits, and time spent on pages.
Links to other sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
By using our website, you consent to this Privacy Policy and agree to its terms.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].