Thank you for choosing to be part of our community at The 11+ English Club ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]
When you visit our website https://www.elevenplusenglishclub.co.uk/ and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as https://www.elevenplusenglishclub.co.uk/), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").
1. What information do we collect?
We collect personal information that you voluntarily provide to us when you register for the site, express an interest in obtaining information about us or our products and services, participate in activities on the Services or otherwise contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:
Personal Information Provided by You. We collect names, email addresses, usernames, passwords, and other similar information.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
2. How do we use your information?
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons").
We indicate the specific processing grounds we rely on next to each purpose listed below.
To facilitate account creation and logon process [Business Purpose]
To send you marketing and promotional communications [Consent]
To send administrative information to you [Business Purpose]
To post testimonials [Consent]
Request feedback [Business Purpose]
3. Will your information be shared with anyone?
We do not share your personal details with any third parties.
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
4. Do we use cookies and other tracking technologies?
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
5. Do we collect information from minors?
We do occasionally collect information regarding your child’s age, year group at school and their name when you purchase a service from us.
By registering for the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
6. How long do we keep your information?
We will only keep your personal information for one year once the service we are providing has terminated. Payment details and records will be held for a maximum of 7 years for our accounting purposes and records.
7. How do we keep your information safe?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
Personal information can only be accessed by owners and contractual employees of The 11+ English Club.
8. What are your privacy rights?
You may review, change, or terminate your account at any time.
9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
10. Do we make updates to this policy?
Yes, we will update this policy as necessary to stay compliant with relevant laws.
11. How can you contact us about this policy?
If you have questions or comments about this policy, email us at [email protected]
12. How can you review, update, or delete the data we collect from you?
Based on applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at [email protected]
Additional Information:
Cookies
A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve our services and your experience.
Log Files
We collect information that your browser sends whenever you visit our website. This data may include information such as your computer’s Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Contact Us
If you have any questions about our Privacy Policy, please contact us at [email protected]